VENDORA · FAQ
Frequently asked questions
Quick answers about orders, delivery, returns, payments and partnering with Vendora.
Orders
How do I track my order?
Open My orders in your account to see the latest status. Tracking details appear there once the carrier information is available.
Can I change my address after ordering?
Contact support as soon as possible if your order has not entered preparation. Include your order number and account email for verification.
Delivery
How is the delivery fee calculated?
The delivery fee shown at checkout depends on your address, order value and the current delivery terms.
When will my order ship?
Your order is prepared after payment is confirmed. The estimated delivery window is shown at checkout and in the order details.
Returns
Can I return an item?
You can request a return within the legal return window shown in your order details. Vendora inspects the item after it is received.
How do I start a return?
Open the order details in your account, select the item and submit the reason. You can attach photos for damage or an incorrect item.
Payments
Which payment methods do you accept?
Payment is completed through iyzico's secure payment page. Vendora does not store your card details.
What should I do if payment fails?
Check your card details and available limit, then try again. If your account was charged, contact support with the order details before attempting another payment.
Partners
How can I become a Vendora partner?
Complete the partner application form. Our team reviews your brand, products and commercial model, then shares the next steps in your dashboard.
Who photographs and stores my products?
After approved products arrive at the Vendora warehouse, our team handles inspection, professional photography, listing and inventory operations.